The Future Of AI Sales Analytics For Decision-Making: Trends To Watch
Sales leaders are under relentless pressure: drive revenue, coach teams, and deliver accurate forecasts—often across sprawling, global operations. If you’re still relying on...
Mastering Sales Accuracy: How Forecasting Tools Can Help You Avoid Sales Inaccuracies
Precision in sales forecasting is the difference between hitting your targets and missing out on growth opportunities. If you’re still relying on spreadsheets or basic CRM...
6 Proven Strategies in CX To Anticipate Customer Needs Effectively
If you’re a CX leader who’s already waded through a sea of “customer-first” articles, you know the theory. But let’s be honest: most advice is either too generic or too focused on...
2nd Jul 2025
Why Smart Businesses Use CX Tools to Increase Customer Retention Rates
Customer retention is the cornerstone of any successful business. It’s not just about keeping customers—it’s about building loyalty, increasing lifetime value, and turning...
As businesses rapidly adapt to the fast-paced demands of the digital era, unified communications (UC) has emerged as a cornerstone of modern work environments. By integrating...
In today’s fast-paced, customer-centric world, businesses are constantly seeking ways to enhance productivity while delivering exceptional customer experiences. Customer...
The Benefits Of Using A CX Platform For Managing Customer Expectations
Meeting customer demands and exceeding expectations have become crucial to staying competitive. Contact Centre and CX leaders often face the same challenge: How can we...
How To Improve Customer Interactions With CX Tools
If you’re a Customer Service Director, CX Director, or Call Centre Manager, you know how crucial it is to keep your customers happy. With the right CX tools, you can streamline...
Transforming Workplaces With Workvivo: The Future Of Employee Experience
Workplaces are transforming at an unprecedented pace. Organisations are recognising that effective internal communication and strong employee engagement are not just...
Fortay Connect: Leading The Zoom Revolution In The UK
We're thrilled to announce that Fortay Connect has achieved a groundbreaking milestone: we are a Zoom Platinum Partner! Fortay Connect became only the second partner in the UK to...