Sound familiar?

1

Calls going unanswered outside office hours

Leads going cold before anyone picks up, or calling a competitor straight away. Password resets, account lookups, billing questions - work that doesn't need a human.

2

 AI tools that are expensive and complex

Long rollouts, platform lock in and high maintenance, all avoidable with the right guidance. 

3

 IVR systems that frustrate customers

They navigate menus just to reach an agent anyway, defeating the purpose.

Here's how Fortay fixes it

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Answers every call, every time

24/7 availability, no voicemail, no missed leads. Reduce call volume by 30-40%, free up agents for high-value work, improve customer satisfaction scores by an average of 18 points.
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Live in as little as 4 weeks

Proof of concept and a staged rollout, no disruption to your team. We also offer ongoing support.

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Compliant and in your control

Every call recorded, transcribed and reviewable, with redaction built in. You set the rules for when AI escalates to a human. Built for FCA regulated and legal teams.

See an AI Receptionist in action

 

A 2 minute example of how an AI receptionist handles a real customer enquiry- answers, reads images and handles multiple requests.

How much does it cost?

 

Pricing depends on the platform you choose and your call volumes. We give you a full breakdown in your first call, with a fixed quote and no surprises. 

AI Receptionist License

Priced by platform and the minutes you use. We size it to your real call volumes and scale the bundles as you grow.

Setup & deployment

 We build your AI receptionist around your real call flows, integrations, and CRM - not a generic template. Setup investment depends on complexity (call volume, number of integrations, languages required). You'll get a fixed quote in your first call, with no surprises. 

Ongoing
support

 Most clients are self-sufficient after go-live. For those who want it, we offer ongoing optimisation, performance reviews, and platform management - particularly useful as call volumes grow or your business changes. 

 No long contracts. No platform lock-in.

We give you a full breakdown of platform fees, setup and any ongoing support in your first call, so you can compare like for like. 

 

Get a free Proof of Concept: built around your business

See it handle your calls before you commit to anything.

We'll build a working AI receptionist using your real call flows, your services, and your team's diary - so the demo you see is exactly what you'd deploy. Not a slide deck. Not a generic walkthrough. A working system handling your calls.

No contracts. No card details. Set up takes 15 minutes.

From football clubs to legal firms, here's who trusts us with their communications

Our customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn Trent
  • Ashtons Legal
  • CA Auto Bank

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo (1) (1)
  • teams
  • Microsoft 365
  • Google Workspace
  • Slack
  • zendesk
  • jira
it’s what we do best

Client reviews

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Justine Long
Head of Operations,
CA Auto Finance

“Saved us from an expensive mistake”

We had vendors trying to sell us something we didn’t understand. Fortay Connect were different - they were completely impartial and focused on finding what we actually needed. They took all the technical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Fortay knew what looked similar wasn’t actually similar. The expertise probably saved us from making a very expensive mistake.

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Ben Hallatt
COO, Ashtons Legal

“Made complex decisions manageable”

We thought we just needed to upgrade our phone system. Fortay Connect helped us see we were thinking way too small. They walked us through what modern platforms can actually do, translated all the technical jargon into real business value, and completely transformed how we interact with clients.

What really stood out was how they made complex decisions feel manageable, instead of pushing a solution, they helped us understand what was actually possible - then stuck around to make sure we got real value from it. Without their expertise, we would have upgraded to another basic phone system and missed this huge opportunity.

Not ready to book a call yet?

Get our free 6-page AI Receptionist buyer's guide.

What it is, how it works, what it actually costs, and the 5 things to look for in any platform. No fluff, no hard sell - just the information you need to make an informed decision.
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Why businesses choose Fortay

200+ user organisations

We've implemented across enterprises, mid-market, and growing businesses.

Zoom, RingCentral, GoTo & Avaya accredited

We're certified partners with well known platforms. Handling everything from the tech selection to deployment and support.

AI agent deployment in 4-6 weeks

Once your platform is live, we can have AI voice agents handling calls quickly. Full platform implementation timelines vary based on your complexity.

How it works

1. Free consultation

We assess your current stack and then map your current call flows and identify where calls are being lost.

2. Technology selection

We help you choose the best-fit platform by validating features, pressure-testing integrations, and mapping each option to your real use cases - so you can commit with confidence and scale for years. 

3. Configuration and testing

Your AI receptionist is built around your business, not a generic template.

4. Go live

We stay on hand for the first 30 days to optimise and refine (and beyond, if needed, with our very own Managed Services).

Book your free Proof of Concept now.

FAQs

Will an AI receptionist sound robotic on the phone?

Modern AI voices in 2026 are genuinely difficult to distinguish from humans. They handle UK accents, regional dialects, and natural pauses. Most callers don't realise they're speaking to AI until you tell them. We can demo this on your real call flows during your free Proof of Concept. 

Do I need to replace my existing phone system?

No. AI receptionists layer on top of your existing setup. We support deployments on Zoom, RingCentral, Dialpad, GoTo, NICE, and Microsoft Teams — you keep your numbers, your team's extensions, and your existing infrastructure.

How much does an AI receptionist actually cost?

Pricing has three parts: the AI receptionist licence, priced by platform and call volumes, a one off setup scoped to your business, and optional ongoing managed support. You get a fixed quote in your first call with no surprises.

What happens when a caller needs a real person?

The AI hands the call off cleanly to a human, with full context — the caller's name, what they were calling about, and any details already captured. The person picking up doesn't have to start from scratch. This is one of the five things we recommend you check with any vendor. 

How long does deployment take?

Most clients are live in four weeks from kickoff. The first week covers discovery and call-flow mapping, weeks two and three handle build and integrations, and week four is testing and go-live. We stay on hand for the first 30 days to optimise based on real call data. 

What if the AI gets something wrong?

Every call is recorded, transcribed, and reviewable. You set the rules for what the AI can and can't do — for sensitive topics it can be configured to always escalate to a human. We continually refine the system based on real call performance, and you get full visibility into every interaction. 

Which AI receptionist platform is best?

Honestly — it depends on your business. RingCentral is strong for businesses already using their phone system. Zoom Virtual Agent is excellent for organisations standardised on Zoom. Dialpad has strong out-of-the-box capabilities for sales-led teams. We're platform-neutral, so we'll recommend what's right for you, not what earns us the biggest margin. 

Can I see it working before I commit?

Yes — that's exactly what our free Proof of Concept is. We build a working AI receptionist around your real call flows and you see it handle calls before signing anything. No card details, no contracts, 15 minutes to set up.