Law firms take the same calls every day and lose the ones that arrive out of hours. What an AI receptionist handles, what it should never touch, and where privilege comes into it.
Most AI policies exist on paper and fail in practice. What contact centre AI governance covers, which standards you will be asked about, and what gets signed before an agent goes live.
Snapshot Industry: Legal No. of users: 400+ Focus: Cloud-first communications + adoption Fortay role: Platform selection guidance + project support Outcome: Reduced legacy...
Legal is one of the fastest-moving industries when it comes to AI adoption - and the upside is obvious: less admin, faster turnaround, and better risk control.
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