Streamlining your communications

Unified collaboration for all channels with a simple, single app

AI that transforms your information into action

Intelligent self-service that wows customers, frees up agents

Personalised customer engagements from accurate CRM insights

Conversational intelligence that fast tracks sales success

Why Fortay Connect?

No more costly missteps

You're facing a critical transformation decision, while partners demo perfect solutions that leave you with questions.

  • How do I test the viability and integrity of this technology partner?
  • Is this the right license for my business?
  • Does this integration really work this seamlessly?
  • Is this the best pricing?
  • Will this simplify and improve the current process or add more complexity?

Our discovery process helps you answer these and  understand the true challenges and considerations that will prevent a costly misstep.

unified communications consulting
unified communications consultants

Your "straightforward upgrade" has the potential to become a strategic nightmare (if you don’t identify the risks)

  • Six-figure losses from multiple siloed platforms and data sources
  • Technical gaps that surface post-deployment
  • Integrations that don’t operate like the demo
  • Complete system overhaul needed within 18 months
  • AI capabilities that are complex to set up and expensive
  • Missed opportunities to redesign workflows around new technology
Talk To An Expert

That's exactly why companies work with us

We're that rare partner who knows how communication technology actually works AND isn't afraid to tell you uncomfortable truths. We help you accurately understand the issues, showing you the capabilities of modern platforms (especially AI) while mapping these to your company goals.

unified communications consulting uk

Our process

1-4

CX  and AI Advisory

2-2

Technology selection

3-4

Deployment services

4-1

Modern managed services

What makes us different?

1

Beyond the surface analysis

We investigate what technology partners won't discuss: R&D trajectories, financial stability, and 3-year viability. Obsessive? Maybe. But it prevents million-dollar mistakes.

2

Strategic neutrality, exceptional results

We start with your objectives, not solutions. Our consulting approach digs deep into your needs before exploring technologies – because lasting transformation begins with understanding, not product pitches.

3

Deep technical expertise

Every project touches your core communications infrastructure. That's why you get seasoned specialists who understand your environment's nuances and complexities from day one.

it’s what we do best

Client reviews

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auto-finance-logo
Justine Long
Head of Operations,
CA Auto Finance

“Saved us from an expensive mistake”

We had vendors trying to sell us something we didn’t understand. Mark was different - he was completely impartial and focused on finding what we actually needed. He took all the techinical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Mark knew what looked similar wasn’t actually similar. The expertise probably saved us from making a very expensive mistake.

Ashtons-legal-logo
Ben Hallatt
IT Director, Ashtons Law

“Made complex decisions manageable”

We thought we just needed to upgrade our phone system. Mark helped us see we were thinking way too small. He walked us through what modern platforms can actually do, translated all the technical jargon into real business value, and completely transformed how we interact with clients.

What really stood out was how he made complex decisions feel manageable, instead of pushing a solution, he helped us understand what was actually possible - then stuck around to make sure we got real value from it. Without his expertise, we would have upgraded to another basic phone system and missed this huge opportunity.

Our Customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn
  • Ashton
  • CA

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo
  • teams
  • Dynamics 365
  • WhatsApp
  • ServiceNow
  • jira
  • zendesk

Put the team behind 100+ communications
transformations to work for you

True specialists

We decode communication tech daily. While platforms push monthly AI releases, we're already stress-testing real-world outcomes to ensure you get 100% value from these capabilities.

Battle-tested experience

Elite technical credentials matter. But what sets us apart? We'll challenge assumptions and flag risks before they become problems. We map technology to business processes, helping you redesign workflows to take advantage of modern capabilities.

Long-view partnership

Our clients stay 6+ years because we evolve with their needs. No quick fixes – we're architects of lasting transformation.

Frequently asked questions

 

What exactly does Fortay Connect do?

We guide senior leaders through mission-critical communication transformations. From initial discovery to understand your true challenges, through strategy development and implementation, we help you navigate technical complexity, implement AI capabilities that deliver measurable outcomes, and avoid the costly pitfalls of going it alone.

How are you different from working directly with technology partners?

While partners excel at their products, they're incentivised to sell regardless of fit. We assess over 30 major platforms (RingCentral, Zoom, Nice CXone) objectively, prioritising your business outcomes over sales targets.

 

We help you understand what cloud platforms can actually do for your specific business needs, and what AI capabilities are key to future proof your decision.

What size companies do you work with?

We serve organisations with sophisticated communication needs – typically 200+ users across multiple sites with a specific focus on their employees experience and/or delivering a unique and personalised service to their customers.

 

Its common for companies to identify areas for improvement across sales and customer service teams. But this isn't the deciding factor, AI tools drive outcomes for the whole business so if lack of innovation or comms failure means millions in lost business, we should talk.

What's your relationship with the technology partners?

We maintain certified partnerships while preserving absolute independence. We stay current on all platform capabilities and AI releases but will decline vendor incentives that conflict with your best interests - that's why clients trust us for 6+ years and counting.

What industries do you work with?

We specialise in sectors where communication is mission-critical: legal, financial services, retail, professional services, manufacturing. The common thread? Complex needs, high stakes, and organisations looking to leverage modern AI capabilities to transform how they work.

How do you approach AI implementation?

We focus on practical AI that enhances with your existing business processes. We help you identify specific use cases where AI can solve real business problems (like conversational intelligence for sales teams or virtual agents for customer service) and implement them in ways that deliver measurable ROI from day one.
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