Sound familiar?

1

You cannot see what your calls are doing

 No real visibility into call trends, handling times or agent performance. Pulling a simple report is a battle, and keeping track of part time or remote staff is harder still.

2

Calls are slipping through the cracks

Missed calls out of hours, abandoned queues and leads going cold before anyone picks up. You only find out after the fact.

3

Your stack has
sprawled

 Separate tools for voice, chat, tickets and call notes that do not talk to each other, with high wrap up times and manual note taking eating into every shift. 

Here's how Fortay fixes it

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Full visibility, in real time

Live dashboards for call volumes, queues, handling times and agent performance. Every call recorded and transcribed, so reporting takes seconds, not days.

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AI that handles the routine

Virtual agents answer common calls 24/7 and out of hours, from around 25p per minute, a fraction of a live agent. Your team is freed for the complex, high value work.

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One platform, cleanly integrated

 Voice, chat and tickets in one place, connected to your CRM. We consolidate the sprawl and cut the wrap up time, and you keep your numbers and extensions. 

What it costs, and what you will save

 

 Cost depends on the platform you choose, your agent numbers and your call volumes. We give you a full breakdown in your first call, plus a like for like comparison against what you pay today.

Platform Licenses

 Priced per agent on the platform that fits you, whether that is Zoom, RingCentral, Dialpad, GoTo, NICE or Teams. We compare and negotiate so you are not overpaying. 

Deployment

A fixed, scoped quote based on your call flows, integrations and number porting. No templates, no surprises. 

AI

 From around 25p per minute, against live agents costing several times more. You only automate what makes sense.

No long contracts. No platform lock in. We compare it against your current bill so you can see the real difference. 

 

Free CX stack audit, built around your numbers 

See exactly where you are losing calls and money before you change a thing. 

We review your current platform, call flows and reporting, then show you where calls are dropping, where time is being wasted and what a modern setup would cost and save.

No contracts, no card details, 15 minutes to set up.

From financial services to legal firms, UK teams trust us with their contact centre 

Our customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn Trent
  • Ashtons Legal
  • CA Auto Bank

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo (1) (1)
  • teams
  • Microsoft 365
  • Google Workspace
  • Slack
  • zendesk
  • jira
it’s what we do best

Client reviews

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Justine Long
Head of Operations,
CA Auto Finance

“Saved us from an expensive mistake”

We had vendors trying to sell us something we didn’t understand. Fortay Connect were different - they were completely impartial and focused on finding what we actually needed. They took all the technical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Fortay knew what looked similar wasn’t actually similar. The expertise probably saved us from making a very expensive mistake.

Ashtons-legal-logo
Ben Hallatt
COO, Ashtons Legal

“Made complex decisions manageable”

We thought we just needed to upgrade our phone system. Fortay Connect helped us see we were thinking way too small. They walked us through what modern platforms can actually do, translated all the technical jargon into real business value, and completely transformed how we interact with clients.

What really stood out was how they made complex decisions feel manageable, instead of pushing a solution, they helped us understand what was actually possible - then stuck around to make sure we got real value from it. Without their expertise, we would have upgraded to another basic phone system and missed this huge opportunity.

Not ready to book a call yet?

Get our free contact centre migration guide. 

How to compare platforms, the questions to ask, what migration really involves, and the five things that catch teams out when they move off 8x8 or Avaya.
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Why businesses choose Fortay

200+ user organisations

We deploy across enterprise, mid market and growing teams. 

Zoom, RingCentral, GoTo & Avaya accredited

Zoom, RingCentral, GoTo, UJet, Dialpad and Avaya accredited. Certified across the major platforms, so the advice is grounded, not guesswork. 

AI agent deployment in 4-6 weeks

Live in weeks, not quarters. A staged rollout with no disruption, and we stay on after go live. 

How it works

1. Free audit

We map your current platform, call flows and reporting, and pinpoint where calls and time are lost.

2. Platform selection

We compare the platforms that fit, pressure test integrations against your real use cases, and recommend the right one impartially. 

3. Migration and build

We handle number porting, integrations and configuration, built around your business, with minimal downtime. 

4. Go live and optimise

We stay on hand for the first 30 days and beyond, tuning on real call data. 

Book your free Proof of Concept now.

FAQs

Do we have to replace everything at once?

No. We run a staged rollout, keep your numbers and move teams across in phases, so there is no big bang and no disruption. 

What happens to our phone numbers?

They port across to the new platform. Porting typically runs to a set window with only a short spell of downtime, and we use temporary numbers in the meantime so nothing drops.

We are on Avaya or on prem, can you still help?

Yes. We move teams off legacy Avaya and on prem systems regularly, and where you need to keep part of your estate, AI can integrate over SIP or API rather than forcing a full rip and replace.

Is it compliant for regulated teams?

Every call is recorded, transcribed and reviewable, with redaction and compliance monitoring available. You set the escalation rules, and sensitive topics can always route to a human. Built for FCA regulated and legal teams.

How is this different from just upgrading our phone system?

A modern contact centre gives you reporting, omnichannel and AI that a basic phone upgrade cannot. Most teams who think they need a new phone system are thinking too small.

Which platform is best?

It depends on your business, and we are platform neutral. RingCentral is strong if you are already on their phone system, Zoom suits teams standardised on Zoom, and Dialpad is strong for sales led teams. We recommend what is right for you. 

How long does migration take?

Most teams are live within weeks. Larger estates take longer, and we scope the timeline with you upfront so there are no surprises.