Deployment

Rolling out new systems doesn’t have to disrupt your business

Fortay Connect takes the stress out of deployment with staged transitions, deep integrations and comprehensive training - delivered with a security-first approach so teams adopt the new system quickly and confidently.

Security-first deployments that minimise downtime and maximise adoption.

This is for you if:

 You need zero downtime during transition

 You want thorough user training and change management

 You need cross-department enablement for different teams

 You don’t want to distract your team from their focus areas

 You want a trusted partner with decades of experience

deployment services

Poor implementations can kill even the best platforms

Even the best platforms fail with poor planning and adoption. We deliver staged rollouts, system integrations and user enablement so your business keeps running. Expect clear governance, regular comms, and a security-first approach from day one.

Talk To An Expert

Trusted by leading teams, delivered with leading platforms

Our Customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn
  • Ashton
  • CA

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo
  • teams
  • Dynamics 365
  • WhatsApp
  • ServiceNow
  • jira
  • zendesk

How we make deployment painless

✓ Staged transition process

Forget risky "rip and replace" approaches. We capture all requirements, re-architect processes from the ground up, and roll out changes strategically with thorough user testing and training.

✓ Deep system integration

Your CRM, contact centre, and existing tools - all working together seamlessly. We handle complex technical details like number porting while keeping you informed through weekly project syncs.

✓ Security first, always

Built-in compliance (PCI, GDPR, etc.) and robust security from day one. After go-live, we provide hyper-support to help your IT team and ensure smooth cross-department enablement.

Our process

1-4

CX  and
AI Advisory

In a short walkthrough, we’ll understand your current setup and map the quickest path to improvement.

2-2

Technology selection

Vendor-agnostic recommendations across leading platforms. We’ll help you choose what fits, not what’s easiest.

3-4

Deployment services

Staged rollout, training and integrations, delivered with a security-first approach so adoption sticks.

4-1

Modern managed services

Proactive management and optimisation so you keep getting value from your platform after go-live.

it’s what we do best

Client reviews

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Fortay client review logos (4)
Alan Venner
IT Business Unit Leader at ESI Technologies

“Excellent planning and regular communication”

The system was easy to set up and the onboarding ran smoothly, thanks to excellent planning and regular communication from the project team.

Fortay client review logos (4)
Alan Venner
IT Business Unit Leader at ESI Technologies

“Light years ahead of anything we had before”

“The flexibility and customisation we now have at our fingertips is light years ahead of anything we had before.

GoToConnect has really enhanced our capabilities, with features such as call groups, forwarding, caller ID and auto-attendant services.”

Frequently asked questions

 

How long does a typical deployment take?

Most projects take 4-9 months from start to finish. But more importantly, we stage the rollout so your business keeps running smoothly throughout. No "big bang" implementations that risk disruption.

What steps do you take to minimise downtime?

The new system is built alongside your existing one, as the system is cloud based it will be live and operational. Meaning we are able to test everything thoroughly from user settings, to call flows to voicemails. Once built we can go live immediately with no downtime.


If porting existing numbers we plan the porting date in advance and migrate with minimal impact.

How do you handle system integration?

Before touching any systems, we map every integration point - CRM, contact centre channel, business tools - and create a detailed connection plan. As all platforms are modern cloud platforms, we can test your environment extensively before going live.

Do you provide training?

Yes, and we go beyond basic "how to use" sessions. We create role-specific training plans, offer hands-on workshops, and provide follow-up support until your team is fully confident. Because the best system in the world is useless if people won't use it.