How to Budget for AI When the Price Model Is Shifting AI used to be simple to budget. You bought a licence, paid a fixed annual fee, and knew exactly what you were committing to....
AI Voice Agents for Lenders: Where They Actually Pay Off, From Servicing to Arrears AI voice agents work in lending. But only when they are pointed at the right calls.
Can an AI Voice Agent Handle Insurance Claims Calls? Automating FNOL, IDV and Triage Yes. An AI voice agent can handle the early stages of an insurance claim call end to end:...
Consumer Duty has fundamentally changed the stakes for AI in financial services contact centres. Before July 2023, firms could deploy AI and measure success primarily through...
Fortay Connect helps UK financial services firms select and deploy the right AI technology for their contact centre - whether that is a chatbot, an AI agent, or a combination of...
Fortay Connect works with UK financial services firms to design and deploy AI contact centre solutions that are built for FCA compliance from day one - not retrofitted to it. If...
What was experimental in 2024 and promising in 2025 has become operational reality in 2026. AI-driven claims processing, algorithmic underwriting, and predictive analytics are no...
New guides, research and field notes on UC, CX and AI, straight to your inbox.
