AI & Automation

AI that simplifies, scales and transforms how you work

With Fortay Connect, you get a partner who knows how to implement AI that delivers real business outcomes so you can focus on what really matters.

Practical AI that reduces workload and improves CX - without compromising security or governance.

This is for you if:

 You want to leverage AI without additional cost 

 You need AI that integrates and enhances your existing business processes

 You want to Improve team effectiveness by removing the time consuming tasks

 You need to increase productivity without increasing complexity

  You want to get work done faster and more accurately

  You’d benefit from a PA to manage meetings, agendas and follow up 

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AI goes to work for you (but only if you do it right)

AI only delivers value when it’s designed around real workflows, properly governed, and integrated into the tools your teams already use.

We help you avoid the hype cycle and implement AI that reduces admin, improves quality and creates measurable outcomes - across sales, customer service and internal teams.

Talk To An AI Expert

Trusted by leading teams, delivered with leading platforms

Our customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn Trent
  • Ashtons Legal
  • CA Auto Bank

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo
  • Dynamics 365
  • Google Workspace
  • Microsoft 365
  • ServiceNow

For sales teams

2

  • Capture every call insight automatically

  • Spot deal risk and next steps

  • Coach reps with real examples

  • Reduce admin with summaries + CRM updates

For contact centers

3

  • Deflect repetitive queries with real self-service

  • Support agents with AI assist

  • Improve QA beyond 1–2% sampling

  • Reduce wait times and repeat contacts

For remote teams

1

  • AI meeting summaries and action tracking

  • Knowledge captured automatically

  • Faster onboarding and alignment

  • Less context switching across tools

Our process

1-4

CX  and
AI Advisory

In a short walkthrough, we’ll understand your current setup and map the quickest path to improvement.

2-2

Technology selection

Vendor-agnostic recommendations across leading platforms. We’ll help you choose what fits, not what’s easiest.

3-4

Deployment services

Staged rollout, training and integrations, delivered with a security-first approach so adoption sticks.

4-1

Modern managed services

Proactive management and optimisation so you keep getting value from your platform after go-live.

Download our AI chatbot assessment checklist

it’s what we do best

Client reviews

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Fortay client review logos (4)
Alan Venner
IT Business Unit Leader at ESI Technologies

“Light years ahead of anything we had before”

“The flexibility and customisation we now have at our fingertips is light years ahead of anything we had before.

GoToConnect has really enhanced our capabilities, with features such as call groups, forwarding, caller ID and auto-attendant services.”

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Justine Long
Head of Operations, CA Auto Finance

“Saved us from an expensive mistake”

"We had vendors trying to sell us something we didn't understand. Mark was different - he was completely impartial and focused on finding what we actually needed. He took all the technical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Mark knew what looked similar wasn't actually similar. That expertise probably saved us from making a very expensive mistake."

Frequently asked questions

What large language models (LLM) power this?

Many technology partners provide their own LLM but also offer an integrated approach with other models such as ChatGPT, Perplexity AI, Anthropic Claude, Open AI and Lllama. This integrated approach allows the strengths of each model to be utilised for specific business outcomes.

How do you handle our conversation data?

Everything stays in regional data centers (UK/EU) with bank-grade encryption. Your data trains only your models - no sharing, no compromises. And you own it all.

Can we measure the AI's performance?

Absolutely. You'll see concrete metrics like:

 

  • Response time improvements
  • Customer satisfaction scores
  • Deal visibility accuracy
  • Agent productivity gains, we track everything, so you know exactly what value you're getting.

Do we need our own AI team?

Not at all. We handle the technical complexity - you focus on using the insights. Think of it like having a really smart assistant who's already trained and ready to help.

What about accuracy and bias?

Our AI systems have specific jobs - like spotting customer frustration or routing calls to the right people. They're not making decisions, just highlighting patterns to help your team work better.

What kind of AI solutions do you help clients use?

We focus on proven tools for practical things like transcription, sentiment analysis, intelligent routing, and conversation insights. The kind of AI that saves you money today, not sci-fi stuff for tomorrow.

How does this help sales teams close more?

By showing managers exactly what's happening in deals, flagging risks early, and helping reps write better follow-ups. One client saw their deal visibility improve 90% in the first month.

Will this replace humans?

No. AI is used to enhance the experience and assist in making employees more productive by handling the tedious stuff and giving them real-time assistance. Think of it as a really smart assistant, not a replacement.

How do you integrate with our systems?

We connect directly with your CRM and office suite such as Google or Microsoft through out of the box, tried and tested integrations. We'll tell you straight up what's actually possible versus what just looks good in demos.