AI & Automation

AI that simplifies, scales and transforms how you work

With Fortay Connect, you get a partner who knows how to implement AI that delivers real business outcomes so you can focus on what really matters.

This is for you if:

 You want to leverage AI without additional cost 

 You need AI that integrates and enhances your existing business processes

 You want to Improve team effectiveness by removing the time consuming tasks

 You need to increase productivity without increasing complexity

  You want to get work done faster and more accurately

  You’d benefit from a PA to manage meetings, agendas and follow up 

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AI goes to work for you (but only if you do it right)

Fortay Connect helps you implement AI tools that go to work for your employees - whether that is sales teams, back office users or agents.

These proven solutions learn from your existing knowledge base and enhance your current workflows to deliver measurable ROI today, not science projects that may pay off tomorrow.

Talk To An Expert

For sales teams

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  • See exactly what's happening in every customer conversation
  • Know when deals are at risk before they collapse
  • Help reps write follow-ups that don't sound like robots
  • Spot competitive mentions and customer sentiment shifts
  • Give managers actual visibility into remote performance
  • Track which approaches are winning deals

For contact centers

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  • Seamless and consistent experiences across all channels and previous interactions
  • Route customers to the right expert instantly
  • Coach agents in real-time during live calls
  • Capture every insight without manual notes
  • Track quality across thousands of conversations
  • Automate compliance without compromising service
  • Identify coaching needs without micromanagement

For remote teams

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  • Emails written for you as AI learns and adapts to your writing style
  • Meetings are summarised ready for immediate follow up
  • Keep projects on track with automated task creation and notifications
  • Help with organising your day and managing your time
  • Have research completed for you providing data from internal documents and the web

Our customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn Trent
  • Ashtons Legal
  • CA Auto Bank

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo
  • Dynamics 365
  • Google Workspace
  • Microsoft 365
  • ServiceNow
it’s what we do best

Client reviews

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Fortay client review logos (4)
Alan Venner
IT Business Unit Leader at ESI Technologies

“Light years ahead of anything we had before”

“The flexibility and customisation we now have at our fingertips is light years ahead of anything we had before.

GoToConnect has really enhanced our capabilities, with features such as call groups, forwarding, caller ID and auto-attendant services.”

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Justine Long
Head of Operations, CA Auto Finance

“Saved us from an expensive mistake”

"We had vendors trying to sell us something we didn't understand. Mark was different - he was completely impartial and focused on finding what we actually needed. He took all the technical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Mark knew what looked similar wasn't actually similar. That expertise probably saved us from making a very expensive mistake."

Frequently asked questions

What large language models (LLM) power this?

Many technology partners provide their own LLM but also offer an integrated approach with other models such as ChatGPT, Perplexity AI, Anthropic Claude, Open AI and Lllama. This integrated approach allows the strengths of each model to be utilised for specific business outcomes.

How do you handle our conversation data?

Everything stays in regional data centers (UK/EU) with bank-grade encryption. Your data trains only your models - no sharing, no compromises. And you own it all.

Can we measure the AI's performance?

Absolutely. You'll see concrete metrics like:

 

  • Response time improvements
  • Customer satisfaction scores
  • Deal visibility accuracy
  • Agent productivity gains, we track everything, so you know exactly what value you're getting.

Do we need our own AI team?

Not at all. We handle the technical complexity - you focus on using the insights. Think of it like having a really smart assistant who's already trained and ready to help.

What about accuracy and bias?

Our AI systems have specific jobs - like spotting customer frustration or routing calls to the right people. They're not making decisions, just highlighting patterns to help your team work better.

What kind of AI solutions do you help clients use?

We focus on proven tools for practical things like transcription, sentiment analysis, intelligent routing, and conversation insights. The kind of AI that saves you money today, not sci-fi stuff for tomorrow.

How does this help sales teams close more?

By showing managers exactly what's happening in deals, flagging risks early, and helping reps write better follow-ups. One client saw their deal visibility improve 90% in the first month.

Will this replace humans?

No. AI is used to enhance the experience and assist in making employees more productive by handling the tedious stuff and giving them real-time assistance. Think of it as a really smart assistant, not a replacement.

How do you integrate with our systems?

We connect directly with your CRM and office suite such as Google or Microsoft through out of the box, tried and tested integrations. We'll tell you straight up what's actually possible versus what just looks good in demos.