Trusted by leading UK organisations

Our customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn Trent
  • Ashtons Legal
  • CA Auto Bank

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo (1) (1)
  • teams
  • Microsoft 365
  • Google Workspace
  • Slack
  • zendesk
  • jira

The Contact Centre challenge

1

Calls going unanswered outside office hours

Password resets, account lookups, billing questions - work that doesn't need a human

2

IVR systems that frustrate customers

They navigate menus just to reach an agent anyway, defeating the purpose

3

AI tools that are expensive and complex

Long implementation cycles, vendor lock-in, high maintenance costs

Here's what Fortay delivers

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Conversational, not robotic

AI voice agents that sound natural and actually solve problems, not just route calls
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Best in class technology

Zoom, RingCentral, NICE, GoTo Connect, Avaya, Dialpad, UJet - platform-neutral implementation

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Measurable ROI from day one

Reduce call volume by 30-40%, free up agents for high-value work, improve customers satisfaction scores

Why Contact Centres choose Fortay

200+ user organisations

We've implemented across enterprises, mid-market, and growing businesses

Zoom, RingCentral, GoTo & Avaya accredited

We're certified partners with well known platforms. Handling everything from the tech selection to deployment and support.

AI agent deployment in 4-6 weeks

Once your CCaaS platform is live, we can have AI voice agents handling calls quickly. Full platform implementation timelines vary based on your complexity.

How it works

1. Free consultation

We assess your current stack and then map your current call flows and identify where calls are being lost. We map which calls are routine, which need human touch and where AI adds value.

2. Technology selection

We help you choose the best-fit platform by validating features, pressure-testing integrations, and mapping each option to your real use cases - so you can commit with confidence and scale for years. 

3. Configuration and testing

We configure the AI voice agent around your specific use cases and integrate with your platform.

4. Go live

We stay on hand for the first 30 days to optimise and refine (and beyond, if needed, with our very own Managed Services).
it’s what we do best

Client reviews

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Justine Long
Head of Operations,
CA Auto Finance

“Saved us from an expensive mistake”

We had vendors trying to sell us something we didn’t understand. Mark was different - he was completely impartial and focused on finding what we actually needed. He took all the techinical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Mark knew what looked similar wasn’t actually similar. The expertise probably saved us from making a very expensive mistake.

 

Ready to see it in action?

Book a free 30-minute walkthrough. No pitch, no pressure - just a clear look at what's possible for your business. 

In your personalised online meeting, our CEO Mark can answer any questions you may have, walk you through our platform solutions, show you how it works, and tailor the experience to your needs.

Simply fill out the form!