Latest News, Events and Resources
fca-compliant-ai-contact-centre-featured-image
Contact Centre, Financial Services

FCA-Compliant AI Contact Centre: What It Actually Looks Like

Fortay Connect works with UK financial services firms to design and deploy AI contact centre solutions that are built for FCA compliance from day one - not retrofitted to it. If...

23rd Mar 2026
communications-stack-cost-uk-businesses-blog-featured-image
Contact Centre, CX, AI

Is Your Comms Stack Costing You Customers? Here's the Data

Most mid-market businesses aren't running a communications stack. They're running several, bolted together over time, each added to solve a specific problem, none of them designed...

17th Mar 2026
Ashtons Legal | Cloud-First Comms & AI Adoption | Fortay
Case Studies, Zoom, Contact Centre, Contact Centre Consulting, Legal

Ashtons Legal | Cloud-First Comms & AI Adoption | Fortay

Snapshot Industry: Legal No. of users: 400+ Focus: Cloud-first communications + adoption Fortay role: Platform selection guidance + project support Outcome: Reduced legacy...

11th Mar 2026
ucaas-trends-2026-blog-featured-image
Unified Communications

UCaaS Trends 2026: Less Admin, More AI, Better Outcomes

UCaaS has quietly crossed a line.

21st Jan 2026
legal-ai-use-cases-blog-featured-image
AI Sales Analytics, AI Meeting Assistant, Legal

9 High-Impact Legal AI Use Cases for Modern Law Firms

Legal is one of the fastest-moving industries when it comes to AI adoption - and the upside is obvious: less admin, faster turnaround, and better risk control.

19th Jan 2026
zoom-customer-experience-support-certification
News, Zoom, CX

Zoom Customer Experience Support Certification: Fortay Connect Leads the UK

We’ve got something big to share.

9th Jan 2026
can-ai-make-cx-more-human-blog-featured-image
CX, AI

Can AI Make CX More Human? Emotion, Empathy & Scale

Most CX leaders deploying AI aren't worried about efficiency. They're worried about something harder to measure: whether their contact centre is starting to feel cold.

17th Sep 2025
Two people shaking hands to close their sales deals.
Conversational Intelligence

​Transform Your Sales Approach: How To Close Sales Deals Faster

If your pipeline is stalling, your reps are drowning in admin, and deals are taking longer to close than they should, the problem usually isn't effort. It's the absence of the...

3rd Sep 2025
sentiment-analysis-improve-customer-experience-featured-image-blog
CX, Sentiment Analysis

7 Ways Sentiment Analysis Improves Customer Experience

Customer expectations are evolving faster than most businesses can keep up. Amid the avalanche of reviews, chat logs, social media posts, and support transcripts, one technology...

27th Aug 2025
chatbot-vs-virtual-agent-blog-featured-image
Chatbot, Virtual Agent, AI

Chatbot vs Virtual Agent: What's the Difference and Which to Choose

When it comes to customer engagement tools, the terms "chatbot" and "virtual agent" get used interchangeably. They shouldn't be. The distinction is fundamental to how you...

20th Aug 2025