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If you're reading this, the question probably isn't "should we get a receptionist?" You've likely had a virtual receptionist service running for a year or two, it's doing its job...

Every UK business with a phone system is facing the same deadline. BT's PSTN switch-off in January 2027 will retire the traditional analogue and ISDN network that the majority of...

Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...

Consumer Duty has fundamentally changed the stakes for AI in financial services contact centres. Before July 2023, firms could deploy AI and measure success primarily through...

Fortay Connect helps UK financial services firms select and deploy the right AI technology for their contact centre - whether that is a chatbot, an AI agent, or a combination of...

Fortay Connect works with UK financial services firms to design and deploy AI contact centre solutions that are built for FCA compliance from day one - not retrofitted to it. If...

Most mid-market businesses aren't running a communications stack. They're running several, bolted together over time, each added to solve a specific problem, none of them designed...

Snapshot Industry: Legal No. of users: 400+ Focus: Cloud-first communications + adoption Fortay role: Platform selection guidance + project support Outcome: Reduced legacy...

UCaaS has quietly crossed a line.

Legal is one of the fastest-moving industries when it comes to AI adoption - and the upside is obvious: less admin, faster turnaround, and better risk control.