You no longer need to replace your phone system to put AI on your front door. That is the single biggest shift in this market over the past twelve months, and it is why we keep...
Yes, you can automate a legacy system without an API The short answer: Yes, you can automate work on top of a legacy system that has no usable API. The route is not a rebuild or a...
How to Budget for AI When the Price Model Is Shifting AI used to be simple to budget. You bought a licence, paid a fixed annual fee, and knew exactly what you were committing to....
AI Agents as Automations: What They Are and Where They Actually Work The term "AI agent" is appearing in every vendor deck and strategy conversation right now. Most of the...
What Comes After the Copilot Trial? A Guide for Regulated Financial Firms Most regulated financial firms that run a Microsoft 365 Copilot trial reach the same inflection point....
AI Voice Agents for Lenders: Where They Actually Pay Off, From Servicing to Arrears AI voice agents work in lending. But only when they are pointed at the right calls.
Can an AI Voice Agent Handle Insurance Claims Calls? Automating FNOL, IDV and Triage Yes. An AI voice agent can handle the early stages of an insurance claim call end to end:...
Are AI Voice Agents FCA Compliant? This article is for information purposes only and does not constitute legal or regulatory advice. Regulated firms should seek independent legal...
The conversation around AI virtual agents in UK contact centres has shifted from "should we?" to "where do we start?" That is progress. But for many mid-market operations teams,...
Where to Start UK businesses with 200-2,000 employees are making three technology decisions in 2026 that will define how they communicate with customers and employees for the next...
Most platform guides for AI virtual agents fall into one of two traps. Either they recommend lightweight tools built for micro-businesses, or they push enterprise contact centre...
UK businesses miss, on average, around 25% of inbound calls across all sectors. In some industries, that figure climbs closer to half. Every unanswered call is a service failure,...
If you're reading this, the question probably isn't "should we get a receptionist?" You've likely had a virtual receptionist service running for a year or two, it's doing its job...
Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...
Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...
Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...
Consumer Duty has fundamentally changed the stakes for AI in financial services contact centres. Before July 2023, firms could deploy AI and measure success primarily through...
Fortay Connect helps UK financial services firms select and deploy the right AI technology for their contact centre - whether that is a chatbot, an AI agent, or a combination of...
Most mid-market businesses aren't running a communications stack. They're running several, bolted together over time, each added to solve a specific problem, none of them designed...
Most organisations using Zoom are leaving its most powerful capability completely untouched.
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