Managed Services

Managed Services that maximise your technology investment 24/7

Fortay Connect's expert team provides proactive management, strategic guidance, and optimisation to ensure you get continuous value from your communication platforms.

This is for you if:

 You want your contact centre to innovate with ease

 You need to stay ahead of rapid technology changes

 You want to maximise value from AI and new features

 Your business depends on communication technology

 You don’t have the time to learn every technology release 

 You need to deliver measurable ROI to the board 

uc managed services

Standard support isn't enough when technology evolves this quickly

You need experts who understand your unique setup, stay on top of hundreds of platform updates, but can extract what is important and help you implement emerging AI capabilities that can transform your business.

Talk To An Expert

What our Modern Services deliver:

1 (2)

CX Optimisation

  • Analyse conversational intelligence for customer themes and sales insights
  • AI capability review
  • Agent experience and efficiency
  • First contact resolution rates
  • Customer Sentiment analysis
  • Virtual Agent queries 
2 (2)

Proactive care

  • System health monitoring
  • AI capabilities optimisation
  • Future-proofing consultation
  • Quarterly technology roadmap updates
  • Strategic feature implementation planning
  • ROI Optimisation
  • Team training and enablement 
3 (3)

Expert resolution

  • Our own expert team (no outsourcing)
  • Direct access to accredited platform experts
  • Prioritised issue resolution
  • Complete issue tracking and prevention
  • Bespoke platform for queries and tickets 
  • Call us anytime 

Our Customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn
  • Ashton
  • CA

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo
  • teams
  • Dynamics 365
  • WhatsApp
  • ServiceNow
  • jira
  • zendesk
it’s what we do best

Client reviews

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Fortay client review logos (3)
Thal Vasishta
Group CEO, Paragon Law

“We have total flexibility”

“Implementing GoToMeeting and GoToConnect had an immediate impact on our business. It meant our teams could work from anywhere, using any device.

Videoconferencing is integrated into the software, so it’s easy for multiple people to connect at any time, wherever they are. And, importantly for us, there is complete end-to-end security.

We have total flexibility when it comes to calling locally or internationally too, because the system is cloud-based rather than on-site.”

Fortay client review logos (6)
Simon Knox
IT Director, Your World Recruitment

“Does what we need it to do”

“The issue was that there was a delay – and in recruitment any kind of a delay is too long.

Avaya Cloud Office works and does what we need it to do, which is to integrate seamlessly with our VDI environment so that our real time telephony is a seamless and effortless experience for our recruiters. It was also commercially more attractive for us."

Frequently asked questions
 

What is a modern managed service?

Its a proactive service that focuses on analysing the data from your platform to maintain success or to innovate further. Contact centres are not static, they need to adapt quickly to stay relevant to changes in
the market, customer requirements, plus staff or business changes.

 

At Fortay we ensure you have the continuity of service, stability with your successes as well as the advice
of where to drive future improvements to stay ahead of the competition.

Is it Fortay services or the technology partners?

No - we work closely with all technology partners, our support services compliment each other.

 

We are all working to deliver success to our customers. At Fortay we advise our clients to always open a
ticket with the technology provider and share the ticket reference with us, that way we can use our 
relationships to escalate and work together to resolve.

Why are Fortay services different?

Fortay engineers are all UK based and have all the details of your system (having probably built it).

 

You get engineers you know and trust, who act as an extension of your tech team. 
Your queries go straight to the engineer for resolution and we provide direct contact over email, 
phone or instant messaging.



Can you support multiple platforms?

Yes. We support all major platforms (RingCentral, Zoom, Teams, etc.) and handle the integrations between them. One central point of contact for everything.

Is this break-fix support?

No - we help optimise your system, implement new features, and ensure you're getting value from your investment. Think of us as your ongoing optimisation partner.