Unified Communications

When your communications tools work together, everyone wins

Fortay Connect helps you implement a Unified Communications platform that integrates enterprise telephony, video, messaging, AI capabilities, and Teams integration into one seamless experience with 99.999% guaranteed uptime.

This is for you if: 

 You have 200+ users who need to work seamlessly

 Your systems are functional but fragmented and costly

 You can't track customer or team performance effectively

 Recent acquisitions left you with mismatched systems

You want to leverage AI for call transcription and analytics

unified communication partners

Most businesses start with the wrong question: “Our contract is ending...should we upgrade?”

Most companies waste money upgrading platforms that don't align with their real needs or miss opportunities to get more from their existing technology. Without a proper strategy, they're stuck replacing systems every 18 months. Fortay Connect helps you start with a plan that maximizes both current and emerging AI capabilities.

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For your team

4 (3)
  • One app for all communication (internal and external)
  • Teams integration that actually works
  • AI call transcription and chat summarisation
  • Instant availability status across platforms

For your organisation 

2
  • 99.999% guaranteed uptime (vs legacy system failures)
  • 200+ out-of-box integrations with major apps
  • Virtual AI receptionists available 24/7/365
  • Get value from modern AI features

For your bottom line

5 (2)
  • All-inclusive pricing (no hidden line or minute costs)
  • Prevent expensive technical disasters
  • Faster customer response rates
  • Future-proof scalability

Our customers

  • Dext
  • alcumus
  • AVFC
  • ineos
  • severn Trent
  • Ashtons Legal
  • CA Auto Bank

Our Technology Partners

  • zoom
  • ring central
  • goto
  • dialpad
  • nice
  • teams

Our Integrations

  • HubSpot
  • Salesforce Logo (1) (1)
  • teams
  • Microsoft 365
  • Google Workspace
  • Slack
  • zendesk
  • jira
it’s what we do best

Client reviews

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Justine Long
Head of Operations,
CA Auto Finance

“Saved us from an expensive mistake”

"We had vendors trying to sell us something we didn't understand. Mark was different - he was completely impartial and focused on finding what we actually needed. He took all the technical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Mark knew what looked similar wasn't actually similar. That expertise probably saved us from making a very expensive mistake."

Ashtons-legal-logo
Ben Hallatt
IT Director, Ashtons Law

“Made complex decisions feel manageable”

"We thought we just needed to upgrade our phone system. Mark helped us see we were thinking way too small. He walked us through what modern platforms can actually do, translated all the technical jargon into real business value, and completely transformed how we interact with clients.

What really stood out was how he made complex decisions feel manageable. Instead of pushing a solution, he helped us understand what was actually possible - then stuck around to make sure we got real value from it. Without his expertise, we would have just upgraded to another basic phone system and missed this huge opportunity."

Frequently asked questions

What's in a modern Unified Communications license?

Everything runs through one platform now: enterprise telephony (with unlimited minutes included), HD video, team chat, advanced AI analytics, call recording, and full Teams integration. Plus access to 200+ app integrations that actually work.

 

Modern platforms aren't just about better calls - they transform business efficiency with AI that transcribes calls, summarises interactions, and connects directly to your CRM.

What if we’re still using traditional phone systems?

Modern enterprise telephony changes everything. You get crystal-clear voice quality, automatic failover protection, and global coverage. Plus instant scalability when you need it.

 

Most importantly? No more maintenance nightmares or surprise bills for "extra lines." Plus with modern UC, you get AI capabilities that traditional systems simply can't offer.

What makes you different from working directly with technology partners?

While technology partners focus on selling their solutions, we focus on the entire service that needs to be delivered for success. Analysing everything from R&D spend to market trajectory to ensure you're investing in platforms that will deliver long-term value.

Can this integrate with Microsoft Teams?

Absolutely. We specialise in Teams integration that goes beyond basic calling. We help you build a complete communication ecosystem around Teams with enterprise-grade features, AI capabilities, and proper call routing.

 

Your people get the interface they already use, plus powerful features they didn't know they needed.

Can our internal IT team handle this?

While your IT team understands your systems, our specialists bring deep experience from hundreds of transformations. We typically work alongside your IT team, complementing their knowledge with our expertise.

What happens if something goes wrong?

We build redundancy and contingency planning into every implementation. Our own technical team handles support, ensuring quick resolution from experts who know your specific setup.

What about all our existing tools?

Modern platforms connect to everything: CRMs, helpdesks, productivity tools. With 200+ out-of-box integrations and contextually-aware AI that works with your existing systems, we'll make sure your new system enhances your tech stack. No more swivel-chair interfaces.