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Client reviews

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Justine Long
Head of Operations,
CA Auto Finance

“Saved us from an expensive mistake”

"We had vendors trying to sell us something we didn’t understand. Mark was different - he was completely impartial and focused on finding what we actually needed. He took all the techinical jargon and made it simple to understand the real business impact.

More importantly, he caught things we would have completely missed. On paper, everything looked similar, but Mark knew what looked similar wasn’t actually similar. The expertise probably saved us from making a very expensive mistake."

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Ben Hallatt
IT Director, Ashtons Law

“Made complex decisions feel manageable”

"We thought we just needed to upgrade our phone system. Mark helped us see we were thinking way too small. He walked us through what modern platforms can actually do, translated all the technical jargon into real business value, and completely transformed how we interact with clients.

What really stood out was how he made complex decisions feel manageable. Instead of pushing a solution, he helped us understand what was actually possible - then stuck around to make sure we got real value from it. Without his expertise, we would have just upgraded to another basic phone system and missed this huge opportunity."

Frequently asked questions

What makes a good fit for working together?

Our best clients:

  • Know their communication tech needs upgrading but aren't sure exactly how
  • Want someone who can guide them through the whole process
  • Understand that getting this wrong would be really expensive
  • Care more about doing it right than doing it fast

Do you just do implementation or...?

We do the whole thing:

  • Strategy & advisory (understanding what you actually need)
  • Vendor selection (including analysing stuff most people ignore like R&D spend)
  • Technical implementation (with our own team, not contractors)
  • Ongoing support & optimisation

Can we do this in phases?

Absolutely. Most of our clients start with a specific problem (like "our phones suck") and expand from there. We'll help you build a roadmap that makes sense for your business and budget.

What about global deployments?

We handle them all the time. RingCentral and Zoom both have amazing global coverage (40+ countries off the shelf). But what really matters is understanding the weird little gotchas in each region - like number porting rules or compliance requirements. We've learned those lessons the hard way so you don't have to.

How do you handle security and compliance?

We've worked with everyone from law firms handling sensitive client data to financial services companies under heavy regulation. We'll help you figure out what you actually need (vs what vendors say you need) and make sure everything meets UK/EU data protection standards.

What does project scope typically look like?

This is where most companies get it wrong - they think too small. Sure, we can just upgrade your phones. But most clients end up completely transforming how they work once they see what's possible. That's why we start with understanding your actual needs before talking solutions.

Our IT team thinks they can handle this...

Your IT team is probably great! But unless they're doing major comms transformations every few months (like we are), they won't have the depth of experience to spot potential issues or know all the gotchas. We typically work WITH your IT team, bringing our specialist knowledge to complement their understanding of your systems.

How does ongoing support work?

Depends what you need - some clients just want us there for emergencies, others want quarterly business reviews to plan what's next. We can do either. One thing though - we're starting to do more "optimisation as a service" where we help you actually get value from all those fancy AI features vendors keep adding.