90% of consumers now expect consistent interactions across all channels, meaning it’s never been more important to implement omnichannel solutions in your customer hub. But how do you do this? This whitepaper will provide you with details on how to revolutionise your current platform to enable your customers to engage through every channel while ensuring your agents can seamlessly alternative through the channels and improve revenues. Download the Whitepaper Here
The sales landscape is changing at an unprecedented pace, and teams need cutting-edge tools to stay ahead in terms of efficiency and growth. Enter Zoom’s Revenue Accelerator—a game-changer for sales teams. Designed as a dedicated part of the Zoom platform, it goes beyond simple communication, offering robust solutions for quality management, coaching, and training. What sets it apart is the integration of conversational intelligence tools, including transcriptions, summaries, and sentiment analysis, combined with seamless telephony and WhatsApp integration. By delivering actionable insights from meetings, calls, and emails, the Zoom Revenue Accelerator helps align sales and marketing teams, improves revenue predictability, and elevates the customer experience. With the ability to shorten deal cycles and boost productivity, it’s the ultimate tool for driving growth and ensuring your sales team stays competitive. In this blog, we’ll explore how Zoom’s Revenue Accelerator is transforming sales teams, enhancing productivity, and driving results. Zoom Revenue Accelerator – Transforming Sales Coaching In today's competitive business landscape, effective coaching can make or break a sales team’s success. With Zoom’s Revenue Accelerator, coaching is streamlined, allowing managers to monitor sales calls through real-time transcriptions, summaries, and sentiment analysis. These features provide insights into performance and help identify areas for improvement, so sales teams can sharpen their skills and close deals faster. The Zoom Revenue Accelerator doesn't just track performance—it also helps create a culture of continuous learning. Sales leaders can provide actionable feedback and coaching, improving overall productivity and fostering long-term growth. Driving Efficiency with Zoom’s End-to-End Telephony Solutions Telephony is crucial to any sales operation, and Zoom’s platform excels in this area. The Zoom Platform allows sales teams to integrate telephony with multiple providers across different regions, creating a seamless communication flow. Whether you’re in Europe, the U.S., or beyond, Zoom’s infrastructure provides end-user support, ensuring smooth operations across global teams. This flexibility is key for teams looking to expand their reach while maintaining high-quality communication. With the ability to manage calls, mobile numbers, and platforms like WhatsApp, Zoom’s telephony solution drives greater efficiency and keeps sales moving. Enhancing Quality Management with Zoom’s Sentiment Analysis Sales conversations are complex, and understanding the nuances can make the difference between closing a deal and losing it. With Zoom’s Sentiment Analysis, sales teams can capture the emotional tone of their calls and meetings. By analysing customer sentiment in real-time, the tool offers insights into how a conversation is progressing—helping sales reps adjust their approach and tactics accordingly. By integrating this AI-driven analysis into everyday workflows, businesses can increase win rates and improve their overall communication strategy. Zoom’s sentiment analysis enables smarter, more informed decision-making. Zoom’s Revenue Accelerator is more than a sales tool—it’s a comprehensive platform designed to empower sales teams with the features they need to thrive in today’s fast-paced business environment. If you are interested in transforming your sales performance and business growth get in touch.
With Meta shutting down Workplace, organisations need a reliable and effective solution to maintain employee engagement and communication standards. Workvivo by Zoom emerges as the top recommended partner for this migration, offering a seamless transition and a comprehensive suite of features to enhance your workplace experience. Boasting a user base exceeding 2 million globally, Workvivo has achieved consistent year-over-year growth of 100% over the past four years. Recognised as a leader in the 2023 Gartner Magic Quadrant for Intranet Package Solutions, Workvivo maintains exceptional satisfaction levels with a 98% CSAT rating and an impressive 97% customer retention rate. In today's article, we'll explore how Workvivo is revolutionising the workplace experience for Zoom Workplace customers. Inspire Connection Workvivo assists employees in cultivating meaningful connections, fostering a sense of belonging, and bonding over shared interests. This is especially vital in today's hybrid and remote work environments, where maintaining strong personal connections can be particularly challenging. Workvivo provides various features, including social feeds, collaboration spaces, and interest groups that help employees connect. These tools allow team members to share updates, celebrate successes, and engage in casual conversations, all of which foster a more unified and motivated workforce. Build Community Workvivo's social feed and collaboration tools facilitate easy employee connectivity, information sharing, and close collaboration, fostering seamless communication and productivity. By doing so, Workvivo helps build a stronger, more engaged community within the workplace. Employees can participate in discussions, share resources, and collaborate on projects, enhancing the sense of community and belonging. Workvivo enables public shout-outs and awards to recognise team and individual achievements. This feature is vital for boosting morale and making employees feel valued for their contributions. Peer recognition through Workvivo boosts morale and fosters a positive work environment. Employees who feel appreciated are more likely to be motivated and engaged in their work. Increase Retention Workvivo contributes to creating a thriving company culture that attracts and retains talent. A strong, positive culture is essential for employee satisfaction and retention. The platform makes the company more appealing to both new and existing employees. Its user-friendly interface and engaging features ensure that employees find it easy to integrate into the company culture and difficult to leave. 5 Reasons Meta Recommends Workvivo for Zoom Workplace Customers Market Leadership: Recognition: Workvivo is recognised as a market leader in employee experience, ranked #1 on review sites like G2 and Gartner Peer Insights. It is also positioned as a Leader in the Gartner Magic Quadrant for Intranet Packaged Solutions. Consumer-Grade and Mobile-First: User Experience: Both Meta Workplace and Workvivo prioritise a consumer-grade experience that's easy to use and loved by all, including frontline workers. Backed by Zoom, Enterprise-Ready: Technology: As a Zoom company, Workvivo benefits from cutting-edge technology that is robust, scalable, and ready to grow with organisations. Comparable Solution: Unified Platform: Like Workplace, Workvivo unifies employee communications, engagement, intranet, and listening tools into one modern app. Award-Winning Customer Service: Customer Satisfaction: Workvivo delivers exceptional customer experience with a 98% CSAT rating, ensuring seamless migration and support. Workvivo is an invaluable tool for any organisation using Zoom Workplace. Its features foster a more connected, engaged, and productive work environment, making it a top recommendation for enhancing employee experience. By adopting Workvivo, organisations can transform their workplaces, inspire connections, build community, and increase employee retention. Many customers are uncertain about the migration process, what to expect afterwards, and the associated costs. Fortay Connect can help. As accredited partners with leading global communications companies, including Zoom, we specialise in solving complex communication challenges modern businesses face. If you're interested in adding Workvivo to your Zoom, Fortay Connect can help manage that as a deployment partner. Schedule your zero-commitment migration consultation today to discover how we can support your unique business needs. Book a free migration review. Learn more about Workvivo by watching this video.
Register for our 30 min TEAMS webinar Microsoft Teams offers integration capabilities with various Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers to enhance its communication and collaboration features. These integrations enable organizations to leverage the power of Teams for both internal and external communication, as well as customer support and engagement. Here are some key aspects of Microsoft Teams integrations with UCaaS and CCaaS providers: Get your free whitepaper about TEAMS here. 1. UCaaS Integrations Unified Communications as a Service (UCaaS) providers typically offer a range of communication and collaboration tools, including voice, video, messaging, and conferencing. Microsoft Teams can integrate with UCaaS platforms to enhance its telephony and voice capabilities. Here's how this integration works: - Calling Plans: Microsoft Teams can be used as a full-fledged phone system by integrating with UCaaS providers' calling plans. This allows users to make and receive calls, manage voicemail, and set up call routing within Teams. - Direct Routing: Organizations can use Direct Routing to connect Microsoft Teams to their preferred telephony providers. This integration allows for seamless PSTN (Public Switched Telephone Network) connectivity within Teams. - Voice Features: UCaaS integration enhances Teams with features like call recording, interactive voice response (IVR), call analytics, and call center functionality. - Single Interface: Users can access both UCaaS and Teams features within a single interface, streamlining communication and collaboration. 2. CCaaS Integrations Contact Center as a Service (CCaaS) providers offer solutions for managing customer interactions and support. Integrating CCaaS with Teams can help organizations improve customer service and engagement. Here's how this integration works: - Omnichannel Communication: CCaaS integration allows customer support agents to handle customer inquiries via various channels, including voice, chat, email, and social media, all within the Teams interface. - Routing and Queues: Teams can be integrated with CCaaS routing and queuing systems to efficiently manage incoming customer requests and distribute them to available agents. - Access to Customer Data:Agents can access relevant customer data and information from CRM systems and databases directly within Teams, providing a more personalized customer experience. - Reporting and Analytics: CCaaS integrations provide insights and analytics on customer interactions, allowing organizations to make data-driven decisions. - Workflow Automation: Automate processes and workflows by integrating CCaaS and Teams, improving efficiency and reducing response times. - Scalability: Organizations can scale their customer support operations seamlessly by adding or removing agents as needed. Register for our 30 min TEAMS webinar UCaaS and CCaaS Providers Integrated with Teams - UCaaS Providers: Cisco Webex Calling, Zoom Phone, RingCentral, and 8x8. - CCaaS Providers: Five9, Genesys Cloud, and Twilio Flex. When integrating UCaaS and CCaaS services with Microsoft Teams, organizations should consider factors such as compatibility, scalability, and the specific communication and collaboration needs of their teams and customers. Additionally, they should consult with their chosen UCaaS and CCaaS providers for detailed integration instructions and support. Want to know more? Register here for our 30 min TEAMS lunch & learn.
6th Jan, 2023: Fortay Connect is pleased to announce that they are the first UK Zoom partner to receive certification the Zoom Phone Competency. Fortay's consultants are now equipped to help our clients use Zoom to create an enterprise-grade voice, video, and collaboration platform. With many enterprises today operating in a remote or hybrid work model, ensuring a seamless user collaboration experience is critical to user productivity and satisfaction. Fortay’s new Zoom credentials come in addition to the team’s expert-level certifications in RingCentral, Avaya, Mitel and Teams platforms. “Many enterprises are grappling with creating a collaboration architecture that meets the needs of a geographically-dispersed workforce,” says Mark Taylor, Co-founder and Director of Fortay Connect. “When you hire an outside consultant to help, you need an expert who can look across the leading platforms and help you build the best for your users and use cases. That’s what Fortay does. We are experts in mapping client requirements to platform architecture decisions.” Zoom Phone Competency Requirements Zoom Phone Competency enables trusted voice professionals to become certified in delivering Zoom Phone for a seamless customer experience, ensuring successful adoption and deployment of the platform. To gain entrance to this certification program, firms must have a minimum two years as a voice consultant and five customer testimonials on record. Benefits of Selecting Zoom Phone Zoom Phone is a “modern cloud phone system.” Together with their meetings platform, it provides an enterprise-grade collaboration hub for video, voice, chat, and meetings. The three biggest advantages of Zoom Phone are: The enterprise features: Zoom Phone includes traditional PBX features that enable employees to talk and interact in new ways to keep businesses moving. Centralised management: You can provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal. Security and reliability: The globally distributed Zoom cloud platform delivers secure HD audio with enterprise-class reliability and quality of service. For businesses interested in a cloud-first phone system to better accommodate a remote or hybrid employee geographic footprint, Zoom Phone is a leading option in the market. If you’re already using Zoom’s meeting, webinar, or room capabilities, there is even more reason to consider extending your platform to include Zoom Phone. Fortay's Professional Services Zoom Phone Competency Partner's are encouraged to develop value-added services to enhance the client platform experience. As a voice and collaboration consultant for nearly 25 years, Fortay has a deep understanding of the evolution of collaboration infrastructure in the enterprise. Today, our collaboration expertise includes architecting cloud-first unified communications platforms. Fortay's value-added services for the Zoom platform include: Platform selection and design Deployment, including integration with other platforms and systems End user training and adoption to ensure maximum system value Our team is available immediately to help your organisation with Zoom Phone or general platform integration help.
The Digital Transformation Expo (DTX) and Unified Communications Expo (UCX) showcases the latest ‘must have’ technology and insight from the world’s leading brands and experts The north’s biggest digital transformation expo connects businesses with the information and technology you need right now. Visit our stand (G131) Join Fortay Connect and Zoom on stand G131 where our expert team will be on hand throughout the two days to meet and chat about your unified communications and customer experience strategies. Talking Enterprise Cloud Communications Strategy Fortay Connects, Head of Technology, Mark Taylor, joins Zoom Phone's Director to discuss: How to build an effective and scalable cloud strategy for the agile enterprise Business benefits from transitioning to the cloud Adopting a public-cloud strategy How can 'bringing your own carrier' (BYOC) benefit your enterprise? Don’t miss this session: Thursday 28 th April, 11:40-12:05 on the UC Technology Stage
