Zoom Phone UK: PSTN Switch-Off Guide 2026
Every UK business with a phone system is facing the same deadline. BT's PSTN switch-off in January 2027 will retire the traditional analogue and ISDN network that the majority of...
8th Apr 2026Read more
Insights
News, guides and field notes
What we are seeing across unified communications, contact centre, CX and AI, written by the people doing the work.
Virtual Agent vs Chatbot: Which Does Your Contact Centre Need?
Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...
30th Mar 2026Read more
Virtual Agent vs Chatbot: Which Does Your Contact Centre Need?
Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...
30th Mar 2026Read more
Virtual Agent vs Chatbot: Which Does Your Contact Centre Need?
Ask ten vendors what the difference is between a chatbot and an AI virtual agent and you will get ten different answers, most of them designed to make their product sound more...
30th Mar 2026Read more
AI in Financial Services Contact Centres: Consumer Duty Guide
Consumer Duty has fundamentally changed the stakes for AI in financial services contact centres. Before July 2023, firms could deploy AI and measure success primarily through...
27th Mar 2026Read more
AI Agent vs Chatbot: What FCA-Regulated Firms Need to Know
Fortay Connect helps UK financial services firms select and deploy the right AI technology for their contact centre - whether that is a chatbot, an AI agent, or a combination of...
25th Mar 2026Read more
FCA-Compliant AI Contact Centre: What It Actually Looks Like
Fortay Connect works with UK financial services firms to design and deploy AI contact centre solutions that are built for FCA compliance from day one - not retrofitted to it. If...
23rd Mar 2026Read more
Is Your Comms Stack Costing You Customers? Here's the Data
Most mid-market businesses aren't running a communications stack. They're running several, bolted together over time, each added to solve a specific problem, none of them designed...
17th Mar 2026Read more
Ashtons Legal | Cloud-First Comms & AI Adoption
Snapshot Industry: Legal No. of users: 400+ Focus: Cloud-first communications + adoption Fortay role: Platform selection guidance + project support Outcome: Reduced legacy...
11th Mar 2026Read more
UCaaS Trends 2026: Less Admin, More AI, Better Outcomes
UCaaS has quietly crossed a line.
21st Jan 2026Read more
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