Reimagining Your Customer Experience Teams with AI
Customer experience has always mattered. What's changed is the cost of getting it wrong.
4th Jul 2024Read more
Insights
News, guides and field notes
What we are seeing across unified communications, contact centre, CX and AI, written by the people doing the work.
7 Key Insurance Trends and Strategies for 2026
What was experimental in 2024 and promising in 2025 has become operational reality in 2026. AI-driven claims processing, algorithmic underwriting, and predictive analytics are no...
3rd Jul 2024Read more
Fortay Connect: Agency Partner of the Year for Expertise & Dedication
We are thrilled to announce our proud partnership with Inty , and would like to thank them for the prestigious "Agency Partner of the Year award" at intY 's annual partner event,...
8th Nov 2023Read more
Revolutionising Business: Dialpad's AI Tool Elevates Customer Service
Dialpad recently revealed an innovative tool referred to as 'Custom Ai Playbooks.' This tool is designed to offer real-time guidance to sales and customer service teams, assisting...
6th Nov 2023Read more
Navigating Telephony in Microsoft Teams: A Key Guide
Register for our 30 min TEAMS webinar
10th Oct 2023Read more
Your World Recruitment | Global communications improvements
Your World Recruitment , a global staffing organisation providing careers to experienced healthcare professionals worldwide , is set to better address the global healthcare...
7th Jun 2023Read more
Fortay Connect Achieves Gold Partner Status with RingCentral
3rd Feb, 2023: Fortay Connect is pleased to announce that they are recognised as a RingCentral Reach Gold Partner. As a Gold Partner, Fortay represents the Top 1% of RingCentral's...
3rd Mar 2023Read more
Fortay Connect: First UK Partner Awarded Zoom Phone Competency
6th Jan, 2023: Fortay Connect is pleased to announce that they are the first UK Zoom partner to receive certification the Zoom Phone Competency . Fortay's consultants are now...
31st Jan 2023Read more
Exploring the Power of Cloud Contact Centers
The Case For Cloud Contact Centers
21st Dec 2022Read more
Virtual Lunch: Move from Avaya IP to Avaya Cloud Office
Maximise your IP Office investment with Avaya Cloud Office RingCentral and Avaya introduce Avaya Cloud Office , a Unified Communications (UCaaS) platform with Avaya phones,...
26th Oct 2022Read more
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