Calls ringing out, teams giving up on the phones and paying twice for tools that do the same job.
A phone system your whole business can rely on
When the phones let people down, customers do not wait, they call someone else. We design, move and run unified communications that simply work: every call answered, meetings and messages in one place, and one bill for the tools your people actually use.
Every call recorded and searchableMicrosoft Teams connected
Busy line: client call passed to the next free person in 15 seconds
Trusted by teams where every conversation counts
Sound familiar?
What IT and operations leaders told us before we started
In their own words, from businesses we have spoken to this year. Different sectors, the same problems: phones that let people down, tools that overlap and costs that keep creeping up.
“Right now, Teams calls are just ringing out while the guys are on the phone.”
Customer experience lead, infrastructure group
“If any of the phone system breaks, we haven't got a business.”
Head of IT, fintech
“A lot of our team have defaulted to email. They say, well, the phone system doesn't work.”
Customer experience lead, infrastructure group
“We're paying for stuff that we're using 30%. Two copies of things that do fundamentally the same job.”
Technology lead, digital bank
“It's Microsoft's kind of attempt to have a whole package, and it's just not specialist enough.”
Contact centre lead, housing association
“If your foundations aren't solid, it's going to turn into a nightmare. Which it did. For 2 years.”
Partner, law firm
What changes?
One client call, two very different phone systems
Tools that do not work together3 attempts, 1 client lost
9:02 A client calls the main numberRings out on Teams while the team are on other calls.
9:06 Tries a direct mobileNo answer. A voicemail nobody checks until the afternoon.
9:40 Sends an email insteadSits in one person's inbox while they are out.
Next day: calls a competitorThe work goes elsewhere, and nobody knows it was lost.
One system people trust1 call, 8 minutes, sorted
9:02 A client calls the main numberBusy line, so the call passes to the next free person in 15 seconds.
9:03 Answered on the mobile appSame number, with the client's history on screen.
9:10 Summary posted in TeamsAI notes and a follow up assigned, all recorded in one place.
Illustrative example
Who feels the difference?
Better for clients, easier for everyone who serves them
Answered, not ringing outCalls pass to the next free person, at a desk or on a mobile.
The right person first timeClear options and smart routing, no transfers round the building.
The same service from anywhereOffice, home or on the road, clients get the same experience.
Help when you are closedAn AI receptionist answers, takes messages and books callbacks.
Where does AI fit?
AI that gives your people time back, not another tool to manage
Every call and meeting summarisedNotes, actions and follow ups captured and shared without anyone typing.
An AI receptionist on your main numberAnswers, routes and takes messages day and night, with a clear route to a person.
Conversations you can searchFind what was agreed on any call, without replaying the recording.
Governed from day oneRecording, consent and data kept where your policies say they should be.
Live callInbound, 14:02AI agent
CallerI lost my job last month and I cannot make this payment.
Identity verifiedVoice match and date of birth0:18
Reason capturedPayment holiday request0:31
Vulnerability flaggedMentions a recent job lossPriority0:40
Passed to a specialistSummary and notes attached, nothing asked twice0:52
Logged to the audit trail. Illustrative example.
20%shorter calls at Bromcom
100%of calls quality checked at MBS
Client result30 daysto move Garden Court Chambers onto a new cloud platform, start to finish.
With cloud based comms there are fewer points of failure. Previously if we had an outage, we lost calls, which is a major problem for barristers.
Dan BunceIT Systems Project Manager, Garden Court Chambers
More client results
Reducefee earner admin by 80%
Record100% of calls
Answer100% of calls
Cutcost per contact by 30%
Why they chose us
“Thank you for all your help and support. You've made it a really easy process for us.”
Customer experience lead, infrastructure group
“We've never done it before, and we don't really have any down times. That's why I asked you to help us with it.”
IT lead, facilities management company
“We really like the fact that we've got a relationship with Fortay Connect, and they've been great in that regard.”
Customer support lead, education software company
Which platform?
The system that fits how you work, not the one sold hardest
Too many businesses are locked into a system that was promised well and delivered badly. We compare the leading platforms against how your people really work, then run the move for you, so your team never has to become the experts.
Know the true cost and the return, not just the price
Keep Teams, your CRM and the tools you rely on working together
Move your numbers with no gap in service
Pay only for the licences people actually use
Communications and contact centre
AI and compliance
Plus recording, CRM and Microsoft 365
How does a project run?
A proven approach, shaped by more than 150 projects
01
Review
We map every number, user, tool and contract, and find where calls are lost and money is wasted.
02
Choose
A costed shortlist of platforms that fit, with integrations tested and the risks spelt out.
03
Move
Numbers moved and people trained in stages, with old and new side by side, so the phones never go quiet.
04
Improve
We stay on to support your team, tune call routing and add AI where it earns its place.
What do people ask?
Common questions
Can it work inside Microsoft Teams?
Yes. Calling can run directly in Teams, so people call, meet and message from the app they already use every day.
Can we keep our phone numbers?
Yes. We move your existing numbers across in planned stages, so clients keep calling the numbers they know.
Can our own IT team not do this?
They can run it day to day. We bring the experience of more than 150 projects, so they are not learning a new platform under pressure.
What happens if something goes wrong?
You call us. A named team who know your setup, with escalations to the platform handled for you.
Not sure where to start?
First steps that meet you where you are
Start here
The conversation scorecard
3 minutes, free
Ten questions on how customers reach you, what gets recorded and what you could evidence tomorrow.
Rather talk it through? Mark Taylor, founder, will give you 30 minutes, no sales pitch.Book a call or email us