Latest News, Events and Resources
The Rise Of Intelligent Customer Experience Hubs
Resources, Zoom, Ring Central, Contact Centre, DialPad

The Rise Of Intelligent Customer Experience Hubs

90% of consumers now expect consistent interactions across all channels, meaning it’s never been more important to implement omnichannel solutions in your customer hub. But how do...

15th Sep 2024
Empowering Neurodiverse Talent with AI Technology
Neurodiversity

Empowering Neurodiverse Talent with AI Technology

As an individual on the autism spectrum and a technology founder, I have a unique perspective on how Artificial Intelligence (AI) can be leveraged to support neurodiverse...

8th Sep 2024
Unleashing Sales Success with Zoom’s Revenue Accelerator
Zoom, Conversational Intelligence

Unleashing Sales Success with Zoom’s Revenue Accelerator

The sales landscape is changing at an unprecedented pace, and teams need cutting-edge tools to stay ahead in terms of efficiency and growth. Enter Zoom’s Revenue Accelerator—a...

5th Sep 2024
Workvivo: Enhancing Workplaces for Zoom Customers
Zoom, Employee Communications

Workvivo: Enhancing Workplaces for Zoom Customers

With Meta shutting down Workplace, organisations need a reliable and effective solution to maintain employee engagement and communication standards.Workvivo by Zoom emerges as the...

5th Sep 2024
reimagining-customer-experience-teams-with-ai-blog-featured-image
Trends

Reimagining Your Customer Experience Teams with AI

Customer experience has always mattered. What's changed is the cost of getting it wrong.

4th Jul 2024
insurance-trends-strategies-2026-featured-blog-image
Trends, Financial Services

7 Key Insurance Trends and Strategies for 2026

What was experimental in 2024 and promising in 2025 has become operational reality in 2026. AI-driven claims processing, algorithmic underwriting, and predictive analytics are no...

3rd Jul 2024
Fortay Connect Awarded Agency Partner of the Year: A Testament to Expertise and Dedication

Fortay Connect Awarded Agency Partner of the Year: A Testament to Expertise and Dedication

We are thrilled to announce our proud partnership with Inty, and would like to thank them for the prestigious "Agency Partner of the Year award" at intY's annual partner event,...

8th Nov 2023
Revolutionising Business: How Dialpad's new AI tool takes customer service to new heights!

Revolutionising Business: How Dialpad's new AI tool takes customer service to new heights!

Dialpad recently revealed an innovative tool referred to as 'Custom Ai Playbooks.' This tool is designed to offer real-time guidance to sales and customer service teams, assisting...

6th Nov 2023
Your World Recruitment | Global communications improvements | Fortay
Case Studies, Avaya, Ring Central, Contact Centre

Your World Recruitment | Global communications improvements | Fortay

Your World Recruitment, a global staffing organisation providing careers to experienced healthcare professionals worldwide,is set to better address the global healthcare staffing...

7th Jun 2023