With a constantly evolving ecosystem of unified communication (UC) platforms, carriers and services making the right choices is critical to creating the right blend for your organisation. UC is a highly complex set of industries that includes careful vendor selection for platforms, tools, software, carriers, training and support.
Vendor selection and Service Management is vital for two fundamental reasons. Firstly, to ensure that real-world cost management is achieved. Secondly, to ensure customer experience and workforce collaboration is optimal and can be maintained without interruption.
The most significant gains can be made by addressing expensive company processes and workflows which can be resolved by testing and validating assumptions with different investment scenarios and proof-of-concepts (POCs).
What you'll get:
Fortay has strong partnership with the world’s leading unified communication and contact centre vendors which have been recognised by industry authorities such as TrustRadius and business analysts including Gartner and Forrester Research. We know their platforms, toolsets, features and roadmaps and they use our expertise to provide feedback on how to optimise these incredible and transformational technologies for our clients.
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences
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