Deep experience and expertise are important, product and solution knowledge and the latest accreditations are the reasons we are trusted by hundreds of professional organisations to make the right choice.
Deliver a consistent and optimised unified experience throughout your entire business across multiple devices and communication channels, including video and mainstream communication apps such as Twitter and WhatsApp to improve collaboration, efficiency and experience for staff and customers.
Digital-first omni-channel customer service is the future — and it’s already arrived. Today’s contact centres align technology and people to ensure that not only every interaction really matters but correctly captured often with first time resolution from sales to customer service.
Video conferencing boosts engagement, saves time, reduces expenses and drives collaboration across distances and often time zones. Take advantage of video conferencing from leading providers to facilitate the best possible experience and achieve business savings with increased productivity.
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences
Fortay Connect is on a mission to help professional organisations re-think communications in order to develop a commercial advantage
Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements.
Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution.
Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.
A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.