Zoom unifies cloud video conferencing, online meetings, group messaging and a software-defined conference room solution into one, easy-to-use platform.
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RingCentral is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform.
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GoTo Connect provides enterprise-grade Hosted VoIP (voice over IP) and Unified Communications to businesses and non-profit organisations.
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Avaya Cloud Office is a cloud-based contact center solution built for any size organization that is looking to enhance employee and customer experiences.
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NICE is the cloud contact center software leader with the world’s number #1 cloud customer experience platform.
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8x8 empowers workforces worldwide to connect teams so they can collaborate faster and work smarter anywhere in the world.
Advisory Service
Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements.
Vendor Selection
Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution.
Deployment Service
Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.
Support Service
A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.