Our Services

Support Services

Like any IT and communications service, Unified Communications (UC) needs to have the right expertise and support staff on hand who can resolve issues quickly.

 

 

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Fortay has a range of support packages composed of world-class engineers and architects that have unrivalled knowledge and experience. Tuned to professional services environments they will not only respond to problems but can optimise performance across the major UC platforms and services that are available through Fortay’s market leading portfolio.

A range of support service options are available from incident management to proactive monitoring which can prevent issues before they arrive. We will also evaluate trends, identify recurring incidents and build a specific knowledge base for your company to improve time to resolution.

What you'll get:
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Customer support options (core business hours to 24/7 round-the-clock).
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Service level agreement(s)
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ITIL processes with advanced technical and engineering expertise
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Real-time monitoring (option)

Our Partners

 

Fortay has strong partnership with the world’s leading unified communication and contact centre vendors which have been recognised by industry authorities such as TrustRadius and business analysts including Gartner and Forrester Research. We know their platforms, toolsets, features and roadmaps and they use our expertise to provide feedback on how to optimise these incredible and transformational technologies for our clients.
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences

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