As customer experience (CX) strategies evolve, integrating AI and digital channels has become essential. Consumers now demand a mix of communication..
By Admin | Fortay Connect | September 24, 2024
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Onmichannel
Build stronger relationships by connecting with customers on their communication channel of choice.
CRM
Integrations
Optimise workflows by leveraging everyday apps, bespoke Artificial Intelligence capabilities and customising your own with open APIs.
Agent Management Tools
Work more efficiently with greater flexibility thanks to a user friendly agent and management interface.
Actionable
Analytics
Improve service and sales with real time reports and in-depth customer surveys.
90% of consumers now expect consistent interactions across all channels, meaning it’s never been more important to implement omnichannel solutions in ..
By Admin | Fortay Connect | September 15, 2024
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As an individual on the autism spectrum and a technology founder, I have a unique perspective on how Artificial Intelligence (AI) can be leveraged to ..
By Admin | Harriet Taylor | September 8, 2024
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