With a plethora of communication technology available, determining a Unified Communications (UC) strategy - for internal and external communication - that is aligned to business objectives and investment priorities is not easy. It also requires deep product knowledge and expertise combined with understanding changing attitudes to work, security, vendor roadmaps and emerging customer trends is vital to make an informed decision on the direction you should take.
Fortay’s qualified team are accredited from all the leading UC suppliers which means they can advise on key UC products including telephony, video and contact centre services but with a specialism in professional services industries. We provide a full operational review of your communications estate in order to reveal unnecessary and often hidden costs and untapped potential to improve workflows and efficiency. This enables functional stakeholders to align around specific communication objectives and KPIs in order to drive cost management, workplace efficiency whilst improving customer experience.
What you'll get:
Fortay has strong partnership with the world’s leading unified communication and contact centre vendors which have been recognised by industry authorities such as TrustRadius and business analysts including Gartner and Forrester Research. We know their platforms, toolsets, features and roadmaps and they use our expertise to provide feedback on how to optimise these incredible and transformational technologies for our clients.
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences
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