The “Zoom vs Microsoft Teams” debate is yesterday’s news. The reality is, most enterprises already have Microsoft deeply embedded—Teams for chat, SharePoint for files, and Outlook for email.
But what if the real competitive edge isn’t about choosing one or the other, but about unlocking the power of both? The latest wave of Microsoft Teams & Zoom integration facilitates collaboration, productivity, and innovation at a scale that simply wasn’t possible before.
The Modern Collaboration Dilemma
Let’s be honest: ripping out Microsoft isn’t an option for most. Teams is the backbone of internal messaging and document sharing, and productivity tools like Office 365 are business critical. Yet, as organisations grow and customer expectations evolve, Teams alone can start to feel limiting, especially for high-impact meetings, global telephony, and AI-powered customer engagement.
That’s where Zoom comes in—not as a competitor, but as a powerhouse overlay that elevates your Microsoft stack.
Microsoft Teams & Zoom Integration: The Ultimate Collaboration Powerhouse
No more “either/or.” With Zoom’s tailored integrations, you can bring best-in-class video, phone, and AI tools directly into your Teams environment—no retraining, no disruption, and no need to migrate your users.
Here’s what this looks like in practice:
- Zoom Phone for Microsoft Teams: Enterprise-grade telephony, SMS, and global calling, all accessible inside the Teams interface. With 99.999% uptime and local survivability, your business stays connected even if Teams is down.
- Zoom AI Companion over Teams Meetings: Real-time meeting summaries, live Q&A, and automated action items—AI features included at no extra cost with Zoom, while Teams often requires additional licenses for Copilot or Premium.
- Seamless Scheduling & Presence Sync: Schedule and join Zoom Meetings from Teams or Outlook, sync presence across platforms, and escalate chats to calls or video with a click.
- Contact Centre Integration: Zoom’s AI-powered contact centre sits natively over Teams, giving agents omnichannel visibility and real-time AI coaching, all while keeping customer data secure and compliant.
Why This Integration Matters For IT And CX Leaders
- Reduce Complexity, Not Choice: Zoom’s open platform means you can keep your existing Microsoft investments and layer on advanced collaboration, telephony, and AI—without the risk or cost of a “rip and replace.”
- Accelerate Productivity: Teams get the familiar Microsoft experience, but with Zoom’s intuitive interface, superior video quality, and AI automation driving measurable time savings and better business outcomes.
- Future-Proof Flexibility: As hybrid work evolves, you need tools that adapt. Zoom’s rapid innovation cycle means you’re always ahead—new AI features, enhanced security, and global reach, all rolling out seamlessly over your Microsoft core.
How Does Zoom Stack Up Against Other Integrations?
While other vendors like RingCentral and 8x8 offer Microsoft Teams telephony integration, they often lack the depth, reliability, and AI innovation that Zoom brings. Zoom’s platform is built for hybrid work, with persistent chat, whiteboard, digital signage, workspace reservation, and visitor management—all tightly integrated with Teams. Unlike competitors, Zoom includes AI Companion at no extra cost, keeping your total cost of ownership low and your teams focused on what matters.
Real-World Impact
- 70% Faster Time-to-Value for Sales: Zoom’s Revenue Accelerator, layered over Teams, helps sales teams close deals faster by automating note-taking, surfacing actionable insights, and enabling richer customer conversations.
- 52 Minutes Saved Per Employee, Per Week: Forrester found that organisations using Zoom’s unified communications platform gained nearly an hour of productivity per employee, every week, without leaving their Teams environment.
- Reduced IT Overhead: Centralised admin, unified reporting, and transparent pricing mean less time managing vendors and more time driving strategic outcomes.
The Bottom Line: It’s Not Zoom vs Microsoft—It’s Zoom AND Microsoft
The future of collaboration isn’t about picking sides. It’s about building a unified, flexible ecosystem where your teams can work their way, leveraging the best of Microsoft for productivity and the best of Zoom for communication, AI, and customer engagement.
Ready to unlock the full potential of your Microsoft investment?
Let Fortay Connect show you how Microsoft Teams & Zoom integration facilitates collaboration, streamlines workflows, and future-proofs your business for whatever comes next.
We simplify deployment, optimise workflows, and ensure your teams get the most from Zoom AI, Revenue Accelerator, and Microsoft’s productivity tools—all without disruption or costly platform migrations.
Contact us today for a tailored integration roadmap and see how you can deliver the ultimate collaboration experience—without compromise.
