We only partner with leaders in unified communications
8x8 is the number 1 unified communications provider that seamlessly integrates voice, video, chat and contact centre on one platform. The brand is trusted by over 2 million users with the assurance of a 99.999% (five nine) service level agreement, HIPAA and GDPR compliance and intuitive user experience including single sign-on.
8x8 Contact Center has been recognised as a leader among Contact Center software provider, regularly winning awards including the TrustRadius with a 2021 Top Rated Award in the Contact Center category. A key strength of 8x8 is the integration with Microsoft Teams with voice and contact centre utilising the familiar Teams interface, 8x8 Voice for Microsoft Teams boosts connectivity with numbers and calling plans in more countries. In addition, the Microsoft-certified 8x8 Contact Centre for Teams bridges the gap between agents and the rest of the organisation easily connecting popular business and CRM apps to improve productivity without complexity or cost.
For sectors that require a highly level of of compliance and security, end-to-end encryption is backed by 8x8 being certified to the most rigorous compliance standards with one of the highest uptime SLAs and 35+ public and private data centers in international locations. 8x8 is a great choice for professional organisations where security and compliance is paramount.
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences
We support professional businesses with vital services that are proven to deliver successful outcomes and ensure the investment made in unified communications is fully optimised.
Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements.
Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution.
Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.
A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.