We only partner with leaders in unified communications
Avaya is arguably one of the most enduring telephony providers which was born out of AT&T, it also acquired the once market leading Nortel along the way! The company provides cloud communications and workstream collaboration services including unified communications (UCaaS), contact centre and other telephony services. The company provides services to 220,000 clients in 190 countries
The Avaya Cloud Office product is a comprehensive cloud solution, developed to simplify business communication. Avaya Cloud Office supports both unified communications and contact centre requirements. The offer has one of the most powerful AI engines, built to create a seamless, real-time, experience for both internal and external communication.
The two strongest features of Avaya, aside from having one of the largest international footprints, is analytics and integration. Avaya focuses on the customer experience enabling actionable analytics to optimise every communication and social channel, every process, and every step. Avaya also has a strong application integration ecosystem which avoids “tech sprawl” bringing all tools and features into a centralised hub that is easier to manage. It’s unified at the ecosystem level which is vital for larger enterprises who already have a number of existing platforms and workflows deeply embedded into their customer experience operating system
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences
We support professional businesses with vital services that are proven to deliver successful outcomes and ensure the investment made in unified communications is fully optimised.
Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements.
Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution.
Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.
A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.