We only partner with leaders in unified communications
NICE works with organisations in all sectors with a primary focus on customer experiences which can build deeper and enduring brand loyalty and relationships. NICE is one of the most complete cloud customer experience platforms, combining Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.
NICE inContact helps contact centres around the world create profitable customer experiences through a powerful portfolio of cloud-based ACD, self-service IVR, and agent optimization solutions. Their software enables contact centres to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.
NICE have a rich solution set including Universal Queuing (for Routing Customer Interactions), a Workforce Optimization Suite, Personal Connection™ Dialer and advanced reporting and analytics. As a born in the cloud vendor, NICE has a 99.99% guaranteed uptime and they service 85 companies in the Fortune 100.
We frequently run partner events from educational webinars to remote demonstrations to insightful peer-to-peer experiences
We support professional businesses with vital services that are proven to deliver successful outcomes and ensure the investment made in unified communications is fully optimised.
Helping professional organisations make the right unified communication technology decisions factoring current operational workflows and processes in order to determine the right path forward. Align stakeholders with a full communication discovery, audit and gap analysis that will identify key areas to drive cost management, workplace efficiency and customer experience improvements.
Choose a unified communications and/or contact centre platform that enables your business to run, support key customer service lines and make tangible improvements to workplace efficiency and collaboration. Validate assumptions on employee and customer experience coupled with effective cost management to make informed return-on-investment decisions on a preferred solution.
Reduce risk with new solution deployment and implementation ensuring rapid impact on efficiency, effectiveness and a fast return on investment. A fully managed deployment is a critical success factor to ensure all hardware and applications are running optimally and fully inoperable. This includes difficult areas such as SMS gateway configuration, call recording, APIs and bespoke connectors.
A portfolio of support options tailored to professional organisations from round-the-clock customer support and rapid response incident management to proactive monitoring. All support options prevent issues becoming critical providing assurance and peace of mind to limit business impact and increasing visibility on time to resolution to manage customer and employee expectations.