Not the attendance note typed up two days later. The conversation itself. What was asked. What was promised. How long it took. And whether anyone can find it. On 8 October twenty legal leaders watch an AI agent take a law firm's client conversations and write that record itself.
What an unrecorded conversation costs a law firm
Revenue in
The enquiry that came in at ten past seven and instructed somebody else.
Revenue out
The hour on a call or a video meeting that never reached a timesheet.
Governance
The conversation that ended with nothing in the matter file.
Three costs and one cause. Nobody owns the conversation.
Already live in UK firms and chambers.
Revenue in
£1,200 of new matter revenue leaves with every enquiry that instructs elsewhere1
After six your firm sounds like a stranger. The caller decides what that means.
Revenue out
4.16 hrs of chargeable time per fee earner goes unrecorded every week2
Just under £2m a year across 50 fee earners at £194 an hour before realisation and collection take their cut.
Governance
1 in 4 complaints never reach a final response letter3
First tier handling fails on the conversation nobody recorded.
Every other channel in the firm has an owner.
So nothing reports on them. A missed enquiry throws no error. Time recorded on Friday for a call taken on Tuesday appears on no dashboard.
None of this is a failure of legal advice. It is a failure to record what was said and answer for it.
And 93% of what a fee earner bills goes on covering their own cost.4 Which makes recovered time almost entirely profit.
Both of these are revenue the firms had already earned and were not capturing.
"Requests to produce typed attendance notes dropped by 80% over the first four months."
A 400 person firm across East Anglia four months after go live. Not a proof of concept and not a pilot waiting on a business case.
What it protected
Fee earner hours that were going on writing up rather than on chargeable work. The firm did not cut its fees. It stopped paying qualified people to type.
62% fewer people needed on the secretarial team.
What it protected
Capacity and the record. Time now reaches the matter file whether or not anyone remembers to put it there. That is where recovery and lock up both start.
One agent across the whole client conversation and what it protects at each of the three.
Revenue in
A new enquiry answered around the clock and routed to the right person instead of sitting in a shared inbox until Monday.
Revenue out
Every channel a client uses to reach you. Each one recorded and written into the file in the format your firm uses.
Governance
Every interaction logged with its intent and its outcome. Defensible when the SRA or the Ombudsman asks.
Three costs closed by one agent in a firm that still has to answer to the SRA.
You leave with your own three costs sized for your firm. A governance and deployment framework you can put in front of a board. And straight answers from a firm that has already done it.
Zoom Executive Briefing Centre, 71 High Holborn, WC1V 6EA. Four minutes from Holborn and six from Chancery Lane. Directions in Google Maps or Apple Maps.
Five fields. We will confirm your place within one working day.
The cost analysis sizes all three costs for your firm using your own charge out rate and fee earner count.